Privacy & Cookie Policy

We are Salam Studio & Stores W.L.L (“we”, “us”, “our”), and we are committed to protecting your privacy.

This Privacy and Cookie Policy applies to information collected and processed via our salams.com website and Salam mobile application. The Website and the mobile application are owned and operated by Salam Studio & Stores, company registered in Qatar (CR #37) with its registered office at PO Box 121 located at The Gate Mall, Tower 1, 9th Floor, Maysaloun 63 Street, Doha, Qatar.

By visiting our e-commerce platforms, you are consenting to the practices described in this Privacy and Cookie Policy and our Terms and Conditions. This Privacy Policy provides information on how we collect and use personal data.

A. What Information do we collect and how?

The info given when you sign up for an account on the Website or on the mobile application, or place an order for products, or complete any online or off-line form (example in-store and/or online surveys), participate in social media events/promotions with our website and mobile application, or communicate with us via any channel (ins-store, email, phone calls, SMS, WhatsApp chat, social media, etc..).

Such information may include:

• Your personal info: Gender, Date of Birth, Nationality, Image, nickname.
• Your contact info: Full name, address, email, phone number.
• Your preferences: on shopping and trend and styling level and preferred time of delivery.
• Your Financial info: Your credit and/or debit card details and billing address. Please note whoever access those financial details about your credit/debit cards are only held by our payment processors, who are legally authorized financial entities.
• Website statistical and basic Analytics Info: your location, the URL you use to access the Website, browser or device type/unique fingerprint, your computer’s IP address and domain type, which pages you visited, search terms you entered, items you clicked on.
• Transaction related information: Record of orders placed, orders non-completed, items purchased, items placed in a basket then removed, date and time of Orders.
• Information Received from Other Sources: By logging in to our mobile application via Facebook or apple or google or linking your account on our Website to your Facebook or apple or google accounts, you are giving us permission to obtain certain information and content from these accounts. The specific types of information that we may obtain depends on your settings for that account or website and will be subject to their privacy policies.

B. What do we do with the Information we collect?

The aforementioned information is collected primarily to optimize the experience we give you and secondarily for advertising and marketing considerations.

Below you may find a brief account of how we utilize the data we collect from you.

Date collected	Objective
Personal Info, Contact Info and Personal Preferences	Register and manage your account on our website
Personal Info, Contact and Location Info and Product Details	Execute successfully your placed order
Credit/Debit Card Details	Collect Payment for your placed order
Device Info, Cookie Identifiers and Browsing Info	Operate and Optimize our website and services
Contact Info, Personal Info Shopping Preferences, Purchase History, Cookie Identifiers	Personalize our Communication to you
Shopping Preferences and Purchase Record and Spending	Optimize your Salam Stores Reward Card Experience

C. Who do we share your data with?

To ensure that the best service is provided to you on our website, we partner with service providers and hence we may share your information with those parties to be able to fulfil your order and continuously enhance the experience.

Below you may find a brief account of the nature of service providers and type of data shared.

Data Shared	Service Provider	Objective
Credit/Debit Card Details	Authorized Payment Processors	Collect accurately the payment
Order Info, contact Info and Location	Courier Entities	Deliver your order accurately and timely
All info	Anti-Fraud Providers	Keep us as retailer and you as customer secure
Device Info, Cookie Identifiers and Browsing Info	IT Service Providers	Support and maintain the website
Shopping Preferences and Purchase Record and Spending	Marketing Service Providers	Optimize our communication plan
Shopping Preferences and Purchase Record and Spending	Market Research Providers	Optimize your experience by addressing you with products tailored to your needs and reference
Device Info, Cookie Identifiers and Browsing Info	Search Engine Providers	Optimize the website
Contact and Financial Info	Legal, Auditing, Financial and Insurance Advisory Providers	Comply with public legal Laws
All Info	Government body	Investigate any legal issue

D. What type of Cookies does our website have?

Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page and we use them to collect information and store your online preferences

5 segments of cookies are used as per the below:

Type of Cookies	Objective of Usage
Website Operational Cookies	Enables you to browse around the website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.
Website Analytics Cookies	These cookies collect info on modes of Website usage, which allows us to continuously upgrade your shopping experience on our website.
Advertising Cookies	Assist in make advertising more relevant to you and your interests and are also used to limit the number of times you see an advertisement and measure the effectiveness of an advertising campaign.
Shopping Preference Cookies	Make the browsing experience simpler and more personalized by remembering your preferences when browsing online
Third Party Cookies	Enables you to have faster and more secure experience (avoid fraud).

By using our Salam website or mobile application you agree that we can place these types of cookies on your device and access them whenever you visit the Website or mobile application, or any other websites operated by Salam

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.

E. How do we secure your data?

Your information and its security is critical for us. That is why we take different measures to ensure that they are safely stored on secure servers.

Any payment transaction carried out on our website or on our mobile application is encrypted using MPGS 3D Secure technology. It is your responsibility to keep any Website passwords or login codes issued to or chosen by you, confidential.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

We also require that you establish a unique username and password to access your account on our website or mobile application and not to keep details of your credit or debit card that would enable any third party to transact using that credit or debit card (such as your CVV number).

We regularly monitor our servers and IT systems for possible vulnerabilities and attacks, however and in spite of these measures, the transmission of information via the Internet is never completely secure. So, any such transmission is at your own risk.

Any changes we may make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back regularly to keep informed of updates or changes to this Privacy Policy.

F. How to delete or deactivate your Account?

Customers can delete customer data or deactivate customer account through following options

• Salams Mobile apps: customer can login through “Salams” Mobile apps to delete account
  • Step 1: Login to Salams Mobile apps
  • Step 2: Goto Menu option “More”
  • Step 3: select Manage Account - >Revoke google login or revoke Facebook login or revoke apple login or Delete Account
• Contacting Salam customer care: contact Salam customer care through contact us page from “Salams.com” website or raise Ticket through “Salams” Mobile app
  • Step 1: Go to url: https://www.salams.com/ and
  • Step 2: Goto Contact us page to request to delete the customer account or customer Data Or
  • Goto Mobile apps “Salams” and select More option –Raise complaint to delete the customer account through service request with description to remove google login, remove the Facebook login, remove the apple login or other device login.

Once your account has been deleted, all the information will no longer be available to you across any Salam channels, including Salam stores, Salam website, and Salam mobile application. Once your account is closed, it is no longer accessible by you or anyone else, and it cannot be restored. If you decide later that you want to start ordering again through Salam website or Salam mobile application, or earning Salam Rewards points at Salam stores, you will need to create a new account.

By deleting your account from the Salam mobile application, your connected accounts via Apple, google, Facebook, or any other linked accounts via Apple, google, Facebook will be unliked and disconnected from your Salam account. We will not have access to certain information and content from these accounts, and your privacy settings and privacy policy for those accounts will not be affected by this deletion of your account.

Deleting your account means you won’t have access to the products, and purchase orders, and any information associated with your closed account.

• Your profile information, and all your profile details (purchase history, exchange and returns, added items in the wish list, added items in the cart, saved addresses, Salam rewards program membership and Salam rewards points, account, and financial details, all raised complaints, all other user-specific data related to your account) will be removed.
• You will not be able to login again, and you will not have access to any stored order details, refund details, wish list and/or any data previously stored in your account.
• Loyalty points or any stored credit information will be removed, and all the previously earned Salam Rewards points will not be valid for purchasing any products from all the Salam stores, and the Salam eCommerce website, and the Salam Mobile Application
• The deleted account cannot be retrieved in any way after deleting that account.
• Salam has the right to keep few customers transaction detail for internal financial auditing purposes only.

G. Children’s Privacy

The Salam eCommerce system, mobile application, CRM application, and any other websites operated by Salam do not address anyone under the age of 18, and all online purchasing activities are addressed to the online audience/users above the age of 18. We do not knowingly collect personally identifiable information from children or anyone under 18. In the case we discover that a child or any person under 18 has provided us with personal information, we immediately delete this information from our servers and databases. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.